In e-commerce, order fulfilment involves managing inventory, packaging orders, shipping to customers and handling returns. Many e-commerce businesses are outsourcing this to third parties, thereby giving e-commerce businesses the freedom to focus on growth.
Selecting the right e-commerce fulfilment partner will enhance customer satisfaction, minimise fulfilment blunders, attract repeat business and boost profits significantly. However, making the wrong choice could mean doom for your enterprise. Here are six points to consider when making this decision.
1. Scope
Most fulfilment companies specialise in specific kinds of business or industries. Before making a decision, one needs to find out if the provider would be a good fit for one’s business. Carry out some research to find out which customers it has worked with and ascertain if the e-commerce fulfilment partner is able to scale to fulfil the demands of a growing business.
2. Technology
When it comes to fulfilment, technology is very critical. Make sure the fulfilment provider has the necessary technology solutions to carry out its role efficiently and effectively. For instance, warehouse management systems (WMS) and flexible order management systems (OMS) are a must for success in fulfilment.
Selecting the right e-commerce fulfilment partner will enhance customer satisfaction, minimise fulfilment blunders, attract repeat business and boost profits significantly. However, making the wrong choice could mean doom for your enterprise. Here are six points to consider when making this decision.
1. Scope
Most fulfilment companies specialise in specific kinds of business or industries. Before making a decision, one needs to find out if the provider would be a good fit for one’s business. Carry out some research to find out which customers it has worked with and ascertain if the e-commerce fulfilment partner is able to scale to fulfil the demands of a growing business.
2. Technology
When it comes to fulfilment, technology is very critical. Make sure the fulfilment provider has the necessary technology solutions to carry out its role efficiently and effectively. For instance, warehouse management systems (WMS) and flexible order management systems (OMS) are a must for success in fulfilment.
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