Nowadays people highly rely on online for searching and buying purposes. It has changed our lifestyle to great extent. Just by logging into internet we can place orders at any time and make our purchase by a single click. It allows user to carry out their business transaction easily and save much of their time, cost and effort.
The platform attract customers by offering wide range of collection, offers, discounts and give options for comparison ensuring comfortability. These features draw customer towards ecommerce and now, Is this feature alone enough to satisfy your customer? or Do they have any other requirements? When it comes to online purchase customers have more expectation.
With the advancement in the technology today many ecommerce sites have emerged. In such cases price or offer is not the only consideration for customers, So what would be their expectation? What is the factor that satisfies their expectation? Let’s have a look over it….
Generally customer looks for sites accuracy, fast, security and its usability. Customer expects the service available in mobile version too. Though desktop is preferred to do online shopping, mobile phones are highly preferred today for its portability and pre and post purchase function. If the ecommerce sites have return policies then it encourages more sales as still people look for return option before buying products. The other factor that drives sales includes reasonable logistic and delivery services to the customers.
While looking for products proper navigation, clear product description and quality images are highly preferred by online shoppers. Ensure easy and simple payment transaction and don’t put them under complication. Once the transaction is successfully made, ensure your support till the customer receives their product and develop intense relationship with them for drawing loyal customers.
The platform attract customers by offering wide range of collection, offers, discounts and give options for comparison ensuring comfortability. These features draw customer towards ecommerce and now, Is this feature alone enough to satisfy your customer? or Do they have any other requirements? When it comes to online purchase customers have more expectation.
With the advancement in the technology today many ecommerce sites have emerged. In such cases price or offer is not the only consideration for customers, So what would be their expectation? What is the factor that satisfies their expectation? Let’s have a look over it….
Generally customer looks for sites accuracy, fast, security and its usability. Customer expects the service available in mobile version too. Though desktop is preferred to do online shopping, mobile phones are highly preferred today for its portability and pre and post purchase function. If the ecommerce sites have return policies then it encourages more sales as still people look for return option before buying products. The other factor that drives sales includes reasonable logistic and delivery services to the customers.
While looking for products proper navigation, clear product description and quality images are highly preferred by online shoppers. Ensure easy and simple payment transaction and don’t put them under complication. Once the transaction is successfully made, ensure your support till the customer receives their product and develop intense relationship with them for drawing loyal customers.
No comments:
Post a Comment